• Brands
Listers are a leading UK distributor of builders hardware and architectural ironmongery products.
Worcester Parsons manufacture premium brass hinges for doors, furniture and cabinets.
Smith Wallis fittings offer performance, durability and style for all types of steel and aluminium windows.
Basta Parsons manufacture high quality locks, hinges and handles for Timber, PVCu, Steel and Aluminium doors and windows.
• In the event that you find a fault with your product

It is required that you first return the product to the store from which you purchased it. This should prove the easiest way for you to have your complaint resolved in a speedy manner.

However, in the unlikely event this course of action does not prove satisfactory then please contact us directly with your details by contacting : bastamarketing@indigo.ie

• Please include:-  

1. A digital photograph of the product if possible.
2. Details of where and when it was purchased.
3. The fault you are experiencing with it.

Basta kindly requests that once you have sent the above information you await a response from us before returning the goods to us. If you have not heard back within 3 working days, please do not hesitate to contact us again. Very Important: please retain the product at fault as this may be required for further inspection. If the product is not retained and cannot be presented for further inspection, so we can form an opinion as to the cause of the problem, we will not be in a position to take the issue any further.

Please be assured that Basta has a high quality focused manufacturing process to both rigorous in-house and National standards. Therefore, ensuring the quality of our products and the satisfaction of our customers is something we consider most important.

Please be advised, it is Company Policy that only products deemed to be faulty due to Bastas manufacturing processes can be returned and will be replaced. We do not credit damaged goods.Compliance with the above will enable us to provide the quality of service we aspire to, for and on behalf of, our customers.

Conditions and each and every contract made pursuant thereto shall be governed by and construed in all respects in accordance with the Laws of Ireland and the Company and the customer irrevocably submit to the exclusive jurisdiction of the Irish Courts.

 
© 2010 Basta Parsons Limited. 6 Harlech Grove, Clonskeagh, Dublin 14, Ireland Reg. No.280319